Privacy Policy

Last Updated: August 2026

Welcome to LuckyWin. Your privacy is important to us. This Privacy Policy explains how LuckyWin collects, uses, stores and protects information when you visit our website, create an account, purchase a Lucky Draw ticket, submit payment proof or interact with our services.

By using the LuckyWin website, you acknowledge that you have read and understood this Privacy Policy.

 

1. Information We Collect

When you use LuckyWin, we may collect information that you voluntarily provide to us, including:

Personal Information

• Full Name
• Email Address
• Phone Number
• Account/Login information
• Information required to verify your participation

Payment Information

When you submit payment for a Lucky Draw, we may collect:

• Payment method used
• Transaction Reference Number
• Payment date and time
• Payment amount
• Payment Screenshot / Receipt
• Related information required to verify the transaction

Important: LuckyWin does not request your ATM PIN, online banking password, Easypaisa PIN, JazzCash PIN or other confidential payment credentials.

 

2. Ticket Information

When your payment is approved, LuckyWin may generate and store a unique ticket number associated with your participation.

This information may include:

• Ticket Number
• Selected Lucky Draw
• Number of tickets
• Ticket purchase amount
• Payment verification status
• Date and time of participation

Your ticket information is used to manage your participation and conduct the relevant Lucky Draw.

 

3. Winner Information

If you become a winner, LuckyWin may retain information necessary to verify and record the winning entry.

Depending on the circumstances, information displayed publicly may include limited information such as:

• Winner’s name
• Winning ticket number
• Prize/Lucky Draw name
• City, where appropriate

We aim to avoid publicly displaying unnecessary personal information.

 

4. How We Use Your Information

LuckyWin may use collected information for the following purposes:

• Creating and managing user accounts
• Processing Lucky Draw participation
• Verifying payments
• Issuing ticket numbers
• Maintaining ticket records
• Contacting participants regarding their tickets
• Confirming winners
• Arranging prize delivery or collection
• Providing customer support
• Preventing fraudulent or suspicious activity
• Maintaining website security
• Improving our website and services
• Managing administrative and technical operations
• Complying with applicable legal requirements

 

5. Payment Verification

LuckyWin uses submitted payment information to verify that a participant has successfully paid the required ticket amount.

Payment screenshots, receipts and transaction references may be reviewed by authorized LuckyWin administrators.

Payment information is used only for legitimate purposes related to payment verification, ticket issuance, customer support, security and administration.

 

6. Sharing of Information

LuckyWin does not intend to sell or rent your personal information to third parties.

We may share information when reasonably necessary with:

• Authorized LuckyWin staff or administrators
• Service providers helping us operate the website
• Payment or financial service providers where necessary for transaction-related purposes
• Technical or hosting providers
• Delivery or prize-fulfilment providers where necessary
• Legal, regulatory or government authorities where required by applicable law

We only seek to share information that is reasonably necessary for the relevant purpose.

 

7. WhatsApp and Customer Communication

LuckyWin may use the phone number provided by a participant to communicate regarding:

• Payment verification
• Ticket approval
• Ticket number
• Lucky Draw participation
• Winner notification
• Prize-related information
• Customer support

Where appropriate, LuckyWin may contact an approved participant through WhatsApp or another available communication channel.

 

8. Cookies

LuckyWin may use cookies and similar technologies to help operate and improve the website.

Cookies may be used for purposes such as:

• Keeping users logged in
• Remembering user preferences
• Maintaining website functionality
• Understanding website usage
• Improving website performance
• Security and fraud prevention

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

 

9. Website Security

LuckyWin takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or loss.

However, no website, server or online transmission can be guaranteed to be completely secure.

Users should also take reasonable precautions to protect their account credentials and personal information.

 

10. Account Security

If you create an account on LuckyWin, you are responsible for maintaining the confidentiality of your login information.

Please do not share your password with other people.

If you believe that your account has been accessed without authorization, please contact LuckyWin as soon as possible.

 

11. Data Retention

LuckyWin may retain personal and transaction information for as long as reasonably necessary for:

• Maintaining ticket and payment records
• Customer support
• Winner verification
• Financial and administrative records
• Security and fraud prevention
• Resolving disputes
• Complying with applicable legal obligations

When information is no longer reasonably required, it may be deleted or securely disposed of, subject to applicable legal and operational requirements.

 

12. Children’s Privacy

LuckyWin’s services are not intended for individuals who are not legally permitted to participate under applicable laws.

We do not knowingly collect personal information from individuals who are not eligible to use our services.

If we become aware that information has been submitted by an ineligible person, we may take appropriate steps to remove that information.

 

13. Third-Party Services

The LuckyWin website may use third-party services for purposes such as:

• Website hosting
• Security
• Analytics
• Communication
• Payment-related processing
• Technical support

These third parties may process information according to their own privacy policies and applicable requirements.

LuckyWin is not responsible for the privacy practices of independent third-party websites or services.

 

14. External Links

Our website may contain links to external websites or services.

Once you leave the LuckyWin website, the privacy practices of the external website will apply.

We recommend reviewing the privacy policy of any external website before providing personal information.

 

15. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the ability to:

• Request access to certain personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally permitted
• Ask about how your information is being used
• Withdraw certain forms of consent where applicable
• Raise a privacy-related concern

Some requests may be subject to legal, security or record-keeping requirements.

 

16. Accuracy of Your Information

You are responsible for providing accurate and up-to-date information when using LuckyWin.

If your name, phone number, email address or other relevant information changes, you should update your account information where the website provides that functionality or contact LuckyWin support.

Incorrect information may cause delays in payment verification, ticket communication or prize fulfilment.

 

17. Fraud Prevention

LuckyWin may monitor submitted information and transactions to detect and prevent:

• Fraudulent payments
• Fake payment receipts
• Duplicate transactions
• Unauthorized account activity
• Attempts to manipulate the Lucky Draw
• Other suspicious or abusive activity

Information may be retained or shared where reasonably necessary to investigate suspected fraud or comply with applicable legal requirements.

 

18. Changes to This Privacy Policy

LuckyWin may update this Privacy Policy from time to time.

When changes are made, the updated version will be published on this page with a revised “Last Updated” date.

We encourage users to review this page periodically to remain informed about how their information is handled.

 

19. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact LuckyWin through the Contact page of our website.

When contacting us about your account or ticket, please provide sufficient information to help us identify your request.

 

Your Privacy Matters

LuckyWin is committed to handling participant information responsibly and using it primarily for account management, payment verification, ticket issuance, Lucky Draw administration, winner verification, customer communication and website security.

By using LuckyWin, you acknowledge that you have read and understood this Privacy Policy.

Thank you for trusting LuckyWin. 🍀